I luckily don’t deal with too many trolls… but when you do its makes your blood boil, especially so when the forum admins condone the utterly reprehensible behaviour.
The background was that I’d bought a new Logitech Harmony Ultimate (which gives you a Harmony Ultimate Hub and a Harmony Touch universal remote). About 3 weeks after I bought it it failed with the LED on the HUB flashing red and the unit was unresponsive until is was restarted. I thought this was a glitch so restarted the Hub & Remote and it fixed itself.
The problem was only fixed for a little while until it returned.
When the Hub & Remote failed again I decided to see if this was a problem for only myself or was a wider problem. I went to the Logitech support forums and noted that I wasn’t the only person with the problem. Indeed I think I was post number 6 with atleast 4 people saying they were having similar problems.
Given this it seemed to be a known problem (and as of now we have ~30 people with similar issues) I decided to post to the forum with a “me too” in hope of help.
Things went slow for a while. It appears that even though these are the Logitech support forums they don’t seen to actively monitor the forums… what a FAIL!!!! I resorted to a Twitter poke and a post to our local Whirlpool forums to get some action.
After the Twitter prod we got some focus on the issue from Logitech and also from some Logitech support forum troll called “rhachey“. Rhachey seems to be one of those people who think that their worth in life if dictated by the number of posts (on topic or not) that they write on the internet regardless of whether those posts are useful or on topic.
What made me fume more was that the idiot posted pretty much saying “I haven’t bothered to read what you wrote BUT what is your problem?”. Mind you this was on page 3 of the forum so there were no more than 20 posts describing various people’s problems but the troll couldn’t be bothered reading the onerous number of posts describing the problems but, apparently loving the sound of his own voice, they had to respond to the thread with posts that added ZERO value.
I admit that in my response I “went the troll” and that got pulled up by the admins. Here is the exchange!
Them with the title “Keep it Courteous”
Your post was removed because it violated the “Keep it courteous” section of the User Guidelines.
Everyone wants to have a positive experience while on the Forums – please make sure that you are not detracting from any other user’s experience. In particular, please refrain from posting anything unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to third parties. Your opinions are always welcome, but personal attacks and harassment in the Forum, including through the Forums private messaging system, are not acceptable.
Thanks for your help in keeping the community a friendly, productive environment for all members.
OK, maybe I over stepped the mark so I responded to the admin
OK, I’ll keep it courteous… but that other guy is just a troll!
rhachey is not a troll and has helped hundreds of people on these forums.
OK, so this troll (and I still think they’re a troll) has over 15,000 posts on a support forums as a NON PAID participant and has helped, in the admin’s words, “hundreds” of people… that’s still the best part of 14,000 posts that have not “helped” people. I interpreted the trolls post as non helpful in my particular case in my response to the admin.
Well, in this case he is NOT helping, and he has admitted he didn’t bother to read the thread before responding and his posts are adding ZERO value to the discussion. That’s a troll in anyones book.
For everyone’s sake please tell him to stay out of this thread as it doesn’t concern him.
Well, here’s where the Logitech forum admins lose the plot… apparently it’s MY problem for posting the problem! WTF!!!
You came to this site looking for help, I suggest you accept what help is given and be respectful about it. As rhachey stated, too often people hijack a thread and to read through a complete thread everytime to see if it actually has something to do with that thread can consume a lot of time.
I think the Logitech forums admins finally got it when I responded as they’ve not got back to me yet
Yes, I came looking for help, not posts of ZERO value and admissions of people who respond haven’t even bothered to read the short (3 pages) of posts for the problem before they reply with a useless non response.
Oh well, it looks like the other guy is a protected species and is seems post quantity rather than post quality is what counts… ok, I’ll play by your rules.
Why do multinational, multi Billion dollar companies, allow trolls on their support forums to hijack legitimate support requests and why do these same companies allow their forum admins to become beholden to forum trolls who’s only rasion d’etre is to to increase their forums post counts?
NEWSFLASH morons – no one cares how many posts you’ve had on a random internet forum! Get out of your mother’s basement. Met some people. Do some stuff. Travel. It’s very sad that your existence is defined by the fact that you’ve written over 15,000 posts in a support forum for company that doesn’t even pay you!
Logitech – pull your forums admins into line and tell them to keep the forums trolls (and post number sluts) under control. Your products are decent but you need to stop your forum admins and random internet fuckups hurting your own brand!
And fix the problems with your Logitech Harmony Ultimate (Harmony Ultimate Hub and a Harmony Touch universal remote) as you’ve got alot off pissed of customers!