PayPal customer support… what fucking useless moronic retards!
Wikipedia tells us that the number of English speakers in the world number somewhere between 500 million and 1.8 billion, taking into account people who speak English as first their language or as a secondary language.
It’s just a pity that none of those English speakers seem to work at PayPal.
I’m sure they just send canned, useless responses to your questions so that you eventually give up and go away.
So, what’s my issue?
Well, my account got “limited” by these idiots over the weekend… no idea why, I put it down to general incompetence. They made me jump through a couple of hoops to get my account reinstated, the last of which is that they charge your credit card and you need to enter the reference number for the transaction in the website.
Throughout the process, their website, and the e-mail they send you, states quite simply, in simple, clear, unequivocal English that that money they take from your card will be refunded to your credit card once the process is complete.
Here’s what they say, word for word:
PayPal has charged a small, refundable amount to the card, which will appear on the card statement along with a unique four-digit code.
Fair enough, that’s simple, we charge you, and we refund you. Given those words and the context in which they are used any reasonable person would understand this to mean that the refund goes back to the source of the money, that is, your credit card.
Well, apparently its not that simple to the PayPal support monkeys! Despite what they say on their website and in the e-mail they send, they outright REFUSE to refund the money to your credit card. They will only credit it to your PayPal account.
And why is refunding to PayPal bad? I’m glad you asked!
- They take money from your credit card so you will get charged interest at some rate between 10% and 20%
- They keep YOUR money in PayPal but do not pay you interest (yet they make interest on your money!)
- In Australia, if you want to withdraw less that $150 from your PayPal account PayPal charge you $1 for the privilege, so you can’t even get all of your own money back from PayPal.
Totally unethical and incompetent.
Have asked for this to be raised to the Complaint Manager so I can then escalate this to the Financial Ombudsman.