I’ve stayed at a lot of hotels, and I mean ALOT! Somewhere between 150 and 200 hotels over the years all over the world for both business and leisure.
This week I was in Sydney and the work travel booking site bought up the Hyatt Regency on Sussex Street as an option. That was cool, I’ve stayed at a couple of Hyatt’s, primarily the Hyatt Hotel Canberra which was a superb hotel and I would stay there again any day I was in Canberra.
To those who’ve travelled to Sydney for any reasonable amount of time you’ll know that the Hyatt Regency used to be the Sheraton Four Points which was a pretty good hotel when I used to stay there.
A couple of years ago this hotel underwent a refurb and it has reopened as the Hyatt Regency.
Walking into the Hyatt Regency you can see that they’ve splurged the money on the glitz, the hotel reception is superb! The check in was great and the reception staff did all the ego stroking that’s the norm for a decent hotel.
And that’s when, after you scratch the surface, you start seeing that this hotel is mutton dressed up as lamb.
My room was on Level 1 – understandable as my Hyatt Gold membership had expired many years ago. You don’t give your decent rooms to some pleb!
Anyway, I head upto my floor and I am flabbergasted at the disgusting appearance of the common area. Walking down the corridor I guess that they didn’t bother to change the hall carpet when the refurb happened. Disgusting carpet stains (only water I hope) regularly greet me on the walk to my room.
I entered my room and it was refurbed quite nicely… looks like they only skimped on the public areas.
I went out for dinner, got back by 9pm and wanted to have a shower. It was then I find that there were none of the usual amenities in the room – no soap, no shampoo etc! Heaps of cheap moisturiser – maybe this is a pay-per-hour hotel 🙂
I phone up and ask for some amenities and get the promise they’ll be right up… and then I wait for 30 minutes… not impressed. Certainly not the service of a supposedly 5 star hotel.
In each room there’s also a card you can pop on your door requesting a morning newspaper. You need to get this on your doorknob by 10pm and you should receive a newspaper in the morning… Well, that’s a fib. I had that card on my door at 9pm and I woke up at 6am to no newspaper.
Quite frankly, this is a 2 star hotel under a 5 star name. I told the checkout staff what had happened and that service was better when the hotel was the Four Points, but I doubt that feedback will get escalated.
Do yourself a favour, avoid this place and book a decent hotel!
Only saving grace was the Zephyr bar which offers superb views across Darling Harbour… but you can drink there without staying at the hotel.
I won’t be staying there again and will be telling the corporate hotel buyers it should be taken off the list.
It’s sad to see when good hotels go bad.